Privacy Policy

The controller of your personal data is S.C. Profi Moto Shop S.R.L., Romania, Sibiu, Aleea Monument 1A, Selimbar, 557260. Trade Register J32/1205/2015. VAT RO35305423. Phone 0040740565076. Email office@enduromaniatours.com. The website www.enduromaniatours.com is owned and run by this company.

We process personal data under Regulation (EU) 2016/679 (GDPR), Romanian Law no. 190/2018, and Law no. 506/2004 on electronic communications. We keep data only for the purposes below, with measures meant to limit access to people who need it for the job.

Depending on the form you use, we may collect:

• Identity and contact: full name, email, phone, country, city;
• ID or passport number, when we need it for invoices and hotel check-in on a booked tour;
• Booking details: tour or rental dates, rider count, extras you pick, motorcycle you bring or rent, licence category where we ask for it, messages you write to us;
• Payment and billing data needed to issue invoices (we do not store full card numbers on this website);
• Technical data needed to run the site securely (for example a bot-check token). Analytics is described in the Cookie Policy.

We do not ask you to send copies of identity documents through this website. Write the ID or passport number as it appears on the document.

We use the data for the purposes below. Sending a booking or rider form is how you give us the data needed to perform that request. Marketing emails are separate and need your sign-up.

• Taking and confirming tour, rental, event, or other requests, including rider details after a booking: performance of a contract or steps before a contract (GDPR Art. 6(1)(b));
• Calling or emailing you about opening hours, dates, extras, invoices, or missing details on a request: contract, or our legitimate interest in answering you (Art. 6(1)(b) and (f));
• Issuing invoices and keeping accounting records: legal obligation (Art. 6(1)(c));
• Registering you with the hotel or other accommodation used on the tour: contract and, where guest registration is required, legal obligation (Art. 6(1)(b) and (c));
• Emailing news about tours, events, rental bikes, or other offers from us: consent, which you can withdraw at any time (Art. 6(1)(a));
• Keeping the website usable and limiting abuse (rate limits, bot checks): legitimate interest in running a secure site (Art. 6(1)(f));
• Analytics: consent for Analytics cookies, as described in the Cookie Policy.

If you refuse the data needed for a booking, invoice, or hotel registration, we may be unable to take the booking, deliver the service, or issue the invoice in your name.

You may withdraw consent for marketing at any time. Withdrawal does not affect processing we already carried out, or processing we still need for a contract or a legal duty (for example an invoice already issued).

Data is used by S.C. Profi Moto Shop S.R.L. We disclose it only as needed to meet legal, tax, or contractual duties. We do not sell your data and we do not hand it to third parties so they can send you their own ads.

Recipients who may see data, under their own contracts with us or with you, include:

• Hosting, database, and email providers that run this website and transactional mail;
• Cloudflare, for the bot check on public forms;
• Google, for measurement described in the Cookie Policy (Google acts as an independent controller for those signals);
• Banks or card processors when you pay by transfer or card (card data is entered on the processor’s page, not stored by us);
• Hotels or other accommodation used on your tour, for check-in and guest registration;
• Public authorities when the law requires it.

Some providers may store data in the EEA or outside it. Where a transfer leaves the EEA, we rely on the safeguards those providers use (for example EU standard contractual clauses).

On this website we keep request and rider records while they are needed for the booking, then we redact personal fields on this schedule:

• Requests still marked new and not taken forward: after 90 days;
• Confirmed, cancelled, or completed bookings and the rider details attached to them: after 24 months;
• One-time login codes for rider details: after 24 hours;
• Marketing sign-ups: until you unsubscribe, or you ask us to delete the address;
• Invoices and accounting records: for as long as Romanian tax and accounting rules require, even if we later redact the website form.

Under the GDPR you may, within the limits of the law:

• Access the personal data we hold about you;
• Ask us to rectify or update data that is wrong or incomplete;
• Ask us to erase data when it is no longer needed for the purposes above, or in the other cases Art. 17 allows (including the right to be forgotten online where that article applies);
• Ask us to restrict processing in the cases Art. 18 allows;
• Object to processing based on legitimate interests, and to direct marketing;
• Withdraw consent at any time, for processing that was based on consent;
• Receive data you provided, in a structured, commonly used format, and ask us to transmit it to another controller where Art. 20 applies;
• Lodge a complaint with us, with a court, or with the Romanian supervisory authority: Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP), anspdcp.ro.

We will also tell you if a personal-data breach is likely to result in a high risk to your rights, as Art. 34 requires.

Write to us, dated, at S.C. Profi Moto Shop S.R.L., Aleea Monument 1A, Selimbar, Sibiu, or email office@enduromaniatours.com. Say which right you want to use and how we can identify your request. We may need to confirm who you are before we change or delete records.

Cookies and similar technologies are described in our Cookie Policy. Google Analytics 4 cookies are set only if you accept. Until then, or if you reject, the tag can still send cookieless measurement pings to Google. We do not use advertising cookies or social-plugin cookies.

We may update this page when the law or our processing changes. The date at the top is the version in force. The current text is always the one published here.